Pitney Bowes: Chat Now and Future Customer Support
Pitney Bowes webinar examining the new call center and how Chat Now has changed the way customer support operates. The presenter shares some interesting numbers on how Chat Now has reduced call center volume significantly. The webinar examines some best practices when using Chat Now and speculates on future adaptation of a more automated approach. Even though Chat Now reduces the need for phone operators, it still requires a human being on the other side of the chat window. Pitney Bowes introduces the concept of “self-help” and letting the customer try to find the solution as well as presenting a multi-channel approach for them to reach out to support if needed.
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